PG&E admits billing errors, offers scanty refund

40 dollarsPG&E admits billing errors alleging a defect in their Smart Meters and states they will offer full refunds, averaging $40 to approximately 1600 customers.

PG&E states, “We take this issue very seriously and will do the right thing for our customers. We are committed to accurate metering and billing and will contact our affected customers immediately and issue full refunds,” said Greg Kiraly, Vice President, SmartMeter™ Operations. ”

Anyone who has been overcharged might want to wait before they accept a $40 check from PG&E, as PG&E was ordered by the CPUC to refund  $1,400.00 in smart meter overcharges. CPUC smart meter refund

From the decision: “The metered usage reflected by complainants’ billing information for the period from November 18, 2009, through April 29, 2010, supports their contention that their billings tripled in amount after SM#1 was installed. The cause of the discrepancy has not been fully explained, but the weight of the evidence demonstrates that the increase was not caused by any actions of the complainants. Based upon the historical level of their billing, we will grant their request for a $1,400 adjustment.”

Updated on July 8, 2013

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